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Departures & Check-In

It may be the first time for many travellers wanting to depart Palma de Mallorca airport. What do you need to know? Our quick guide is ready to assist! Here is a little about what to do and the facilities you can expect to see at departures.

Palma Airport is a large airport and is a bit like an airport with four terminals, these are called Modules – A,B,C,D. However by only having one main terminal it is easier to check-in and depart Mallorca!

Getting to Departures

If driving yourself to the airport, then when parked follow the signs on foot to the terminal going through the tunnel on floor 4 of the car park which will bring you into departures. If you are arriving on public or privately booked transport, these will take you directly to airport departures usually.

What to Do – Check-In Online

First, if you can check-in online and are only travelling with cabin baggage then this is the easiest option! All you need to do is follow the signs from departures to the security check point on the upper floor, floor 4.

There you will need to present your e-ticket/boarding pass to be scanned and go through the security check point. After this you will be free to head towards your module (A, B, C or D) for boarding.

If you have checked in online and have hold luggage then you will need to look for signs for ‘Bag Drop’ so your baggage can be taken to be loaded onto your aeroplane.

For most airlines nowadays you can check in online and will have at least 30 days right up to 2-4 hours before your flight time to print your boarding pass.

At Palma airport there is also the possibility to use your mobile electronic device with Mobile Online Check-In. With this, via email you get your check in boarding pass on an electronic device.

Like with an e-ticket/printed boarding pass, the personnel at the security check point will use a reader to check the data codes for your flight details.

The airport also has a number of automatic check-in machines for selected airlines, you will need to check with your carrier beforehand. These are located on floors 2 and 4. The majority are next to the desks for check-in. With these you can check-in and print your boarding pass yourself.

Not checked in online

While many travellers check in online, a lot for various reasons won’t. If you haven’t then you will need to check in when you arrive at the airport to receive your boarding pass and get your luggage sent on. First find your airline check in desk!

These are located on the second floor of departures. To help you find your desk you can view one of the many information screens to see where your airline desks are allotted. As there are so many desks, theoretically 204, these are grouped into zones (A,B,C,D,E and F) which makes it a little easier.

After checking in you can make your way to the upper floor of departures, floor 4, to pass through the security checkpoint and onto your boarding module and gate.

There are a number of shops and restaurants on floor 2 and floor 4 just before security where you can spend some last minute time with friends and family who aren’t travelling. There are also many more beyond security but for passengers only.

Arriving from a cruise ship

If you are arriving from a cruise ship it is possible to get your boarding pass and check in your luggage at the seaport. For more information on how the procedure works and using this facility, you will need to communicate with your specific cruise line and follow their instructions.

Oversized objects/Bicycles

You will need to go to your regular check in desk and check in. They will give you the appropriate luggage labels for your oversized luggage and direct you or assign a member of staff to take you to the oversized luggage bay.

Security check point

The majority of passengers will use the security check point on floor 4, however there is another security check point on floor 2 for special cases which your airline may direct you through.

As usual when passing through the check point, passengers will be asked to present their boarding passes. They will have to walk through a metal detector and any hand luggage, electronic devices, jackets etc. will have to go through the x-ray machine – plastic trays are provided.

Passport Control

Europeans who have national ID cards will be able to travel to various European countries who accept these for permission to pass. However, most travellers will be required to present their passport, this is the case for all non-Schengen countries like the UK.

Travellers are required to do their own research about the requirements for entry to certain countries. It is always good to ask your airline or check their website.

Permission to board flights bound for countries with entry restrictions may be declined without the correct documentation. Documentation may include a passport valid for more than six months after the arrival date, a valid visa or vaccination certificate.

Once through Security – What Next?

Once through the security check point you will enter the duty free section where there are many shops, bars and restaurants. At this point you will still be in the main terminal building and will need to proceed to your module when the time comes to get to your boarding gate.

It is well signed for when you want to go to your gate. Although there are four modules, the gates are numbered the same as any other airport but with the addition of the letter of your module, i.e. A1-28 or C50-59 for example.

At this time you can check one of the many information screens to see which gate your flight will be boarding from. Knowing as soon as possible from which gate you are boarding from is a good idea, due to the distance from the terminal to your module.

There are many elevators, escalators and pedestrian conveyor belts to help make this transition as quick and easy as possible, but be aware it may take up to ten minutes at busy times.


Once at your boarding module, if you haven’t had time to shop or refresh yourself beforehand, you can do so here. There are plenty of places to eat and drink and shops to browse while waiting to board your flight.

As normal, when boarding your flight you will be asked to present your ID and flight documentation.

Boarding isn’t always as straight forward as walking to the aircraft using the “air-jetty” walkway. Certain flights require a short walk to the aeroplane from the gate, others involve a short bus transfer from the module to the aircraft. Be at your gate in good time.


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