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Arrivals Information

Palma Airport is the third-largest in Spain. It has a total of 96 aircraft parking stands, 35 of which are fitted with air jetties. Depending on the stand your aircraft is assigned to, you may either be able to take the direct route into the terminal building via a jetty or you may be required to disembark via a mobile staircase, which will necessitate a short walk or bus ride in order to reach the terminal.

Passport control

If you have arrived from outside the Schengen area, you will need to follow the signs for passport control. Have your passport and any other travel documentation ready for inspection – you will be refused entry if you don’t have the required documents. You can find more information on entry requirements into Spain at the Ministry for Foreign Affairs, European Union and Cooperation. After passport control, you can proceed to the baggage reclaim hall, which is well signposted.

If you have flown in from a Schengen country, simply follow the “exit” signs, which will lead you towards baggage reclaim.


Baggage reclaim

On your arrival, you will have entered the airport building via one of its four modules, A, B, C or D. Once you have gone through passport control, you will need to navigate your way through several long corridors to the main terminal building. Although there are several pedestrian conveyor belts, the journey will take around 10 minutes. Anyone with mobility issues is advised to contact their airline in advance to ensure that assistance can be arranged.

Despite the fairly lengthy walk, the baggage-reclaim area is easy to find, as it is well sign-posted. There are 18 baggage-reclaim belts plus extra baggage facilities; use the monitors to look for your flight number to find the correct carousel. Any oversized baggage will usually be conveyed on the carousel. Special baggage will arrive on belt 17, so if you checked in anything designated as such you may need to look there or ask for direction.

See your airline if your luggage is lost or damaged, there are a number of airline companies in the baggage reclaim area. Along with these there are other affiliates and hire car companies. The car hire offices can also be accessed outside the baggage zone, on the other side in the public area.

Trolleys

There are a large number of trolleys in the baggage reclaim area. You may take one as you enter the baggage area and walk to your carousel. They are free of charge and numerous and can be found throughout the whole airport.

Retrieving Animals

Go to the Animal Claim desk in the baggage reclaim area between carousels 10 and 11.

Cash Machines

There are some cash machines located by the main exits of the baggage reclaim zone and there are a number of others spread out in this zone and throughout the airport.


Customs

Those entering Palma from a non-European Union country may have to declare certain goods, e.g. expensive electronic products, some food items, or cash in excess of €10,000. You can check the European Commission website for more information. If unsure, do enquire at customs. If you have nothing to declare, you can simply pass through.


Main Arrivals Hall

After the baggage hall, you will enter the main arrivals hall, this is on the ground floor of the terminal building. Here you will find some places to eat and drink and you can arrange or lookout for your chosen transport, e.g. pre-booked transfer, car hire, bus etc. For those using a travel company, this is where you will meet your tour representative if you have transport booked with them.

Depending on which Airport Module you initially arrived at, this will affect on which side of the arrivals hall you will appear. If someone is collecting you, make sure they have your flight number so they know in which part of arrivals to wait for you. There is also a central meeting point in the public arrivals hall that is clearly marked.


Please note that, due to current circumstances, there are some additional procedures and rules to be aware of when arriving at Palma Airport. For more information please see our page “COVID 19 – What you need to know when travelling via Palma Airport“.


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