Palma Airport handles close to 20 million pieces of luggage a year. Luckily, only a very small percentage of these goes missing.
Report lost luggage immediately to your airline’s lost luggage desk or their office at Palma Airport, see below for contact details. Usually, staff will be able to track your baggage on their computer tracking systems and locate your luggage. If it has not arrived at Palma Airport, they will advise you on which flight it will arrive.
If your luggage can’t be found on their system, it’s likely the barcode label has been removed or got rubbed off on the luggage conveyor system. The baggage is likely to be somewhere in between the departing airport bag drop and the aircraft it was supposed to be loaded on.
Regardless of whether or not your suitcase can be located on the system, you should fill in a property irregularity report (PIR). This will enable you to make a claim for reimbursement or compensation to your airline, should this become necessary.
If your bag was accidentally left on the carousel at Palma Airport, then hopefully it was picked up by airport staff and registered at the Palma Airport lost property office (See below for office details).
|Acciona||971 787 933||Floor 0. Baggage reclaim hall|
|Air Europa||902 190 271|
Fax: 915 143 647
|Floor 0. Baggage reclaim hall|
|Easy Jet||902 599 900||Floor 0. Baggage reclaim hall|
|Iberia||901 111 342|
971 789 972
971 789 979
|Floor 0. Baggage reclaim hall|
|Jet2||971 787 714||Floor 2. Check-in|
|Ryanair||971 789 647||Floor 2. Check-in|
Lost Property Office
Floor 0. Arrivals hall
Telephone: +34 971 789 456
Theoretically, the airline’s time limit to check-in luggage should prevent loss of luggage. However, during busy times or unexpected technology glitches, some luggage just doesn’t have time to get through the security screening and the vast conveyor belts at Palma Airport and may miss the flight.
It’s best to check in luggage well before the check-in closure time.
Flights with overly tight connections mean that sometimes luggage from one aircraft won’t make it to the other aircraft and will miss the flight. This can only be prevented by being cautious when booking your flights and allowing enough time between connecting flights.
Another factor is that the more a bag has to be handled and traverse airport’s luggage conveyance systems the luggage barcode label can become damaged. This bag tag is essential for the computer scanner to direct it to the correct flight and it may become creased or torn and therefore unreadable. If at all possible, it is best to only have one connection at a time.
If you place your luggage upright resting on its wheels, it will raise the chance of a mishap. Bags on wheels will crash around until they fall on their side. Problems arise when bags get caught up with other bags creating blockages and delays or two bags getting scanned for one and therefore one being directed onto the wrong flight.
In the event of the barcode label becoming detached or unreadable, staff at the airport will have no way of identifying your suitcase. This highlights the importance of internal identification tags or a copy of the travel itinerary of the passenger in the baggage.