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Disability Assistance

Arriving and departing at Palma airport can present challenges for Passengers with Reduced Mobility – PRM. At Palma airport virtually all of the assistance services required will be without charge.

If you are disabled or have reduced mobility or perhaps your mobility has recently become an issue, how can you benefit from passenger assistance at Palma Airport?

All European airports have a responsibility to provide assistance for passengers with reduced mobility. Palma airport uses a service to help with assistance called ‘Sin Barreras’ which basically means without barriers. See page ‘Sin Barreras’ Palma Airport.

‘Sin barreras’ have several meeting points which have a sign with a blue ‘i’ alongside a yellow wheelchair symbol above them so that they are fairly easy to see.

How assistance works at Palma airport

A passenger with reduced mobility will meet at one of the prearranged ‘sin barreras’ meeting points.

Unfortunately any friends or relatives who are not flying will not be able to assist passengers beyond the security check point.

In short airport staff will assist a PRM from the meeting point to the boarding gate or aircraft doors. From there airline staff will usually take over until the destination airport where upon airport staff will assist until a set meeting point. See page Meeting points Palma Airport.

Airports and airlines must be notified in advance. To receive passenger assistance you must notify your airline when booking your ticket and they will notify the airport.

The airline will inform Palma airport so the ground staff will be prepared for your arrival or departure. If departing all you have to do is go to the closest or prearranged meeting point and notify the staff of your presence.

However passenger who will be using the passenger assistance service will need to arrive at the airport with enough time, a minimum of two hours before the flight time.

Palma Airport has many long distances to cover though corridors and walkways. If you struggle with mobility this could be a problem without assistance. The help service can only be guaranteed when the passenger requests this ahead of time.

When booking endeavor to book at least several days in advance. Although airlines state the minimum notice is 48 hours before a flight, they can possibly refuse your booking. This is because airlines can only accommodate a small number of PRM on one flight at a time for safety reasons.

There is the possibility to apply for passenger assistance by contacting the Palma airport directly. There is a helpline number open 24 hours a day. Tel: 902 404 704 / +34 91 321 10 00.

One Response to Disability Assistance

  • Tracey says:

    My brother will be travelling to Palma in April next year, he doesn’t have mobility problems but he suffers with extreme anxiety and will need help to get him through security and to find his gate when he is returning back home to Manchester, will he get any help with this as he is travelling on his own?

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